After a year of hard work with specialized Arab Hospital officials in Nablus hospital managed to obtain ISO 9001: 2000, where IDMC was able to translate the experience of working with major hospitals from helping Arab Hospital to get the certificate in a record time of only one year. This project of hospital staff adapt to the new working environment and adapt to some new concepts on how to manage their administrative processes, according to ISO 9001 and specification instructions applied directory specification, known as IWA1.

Areas in which the impact of ISO 9000 system dramatically.

• Medical maintenance and calibration
  Usual in the hospital that medical devices are repaired when needed (in case of a malfunction the device), but after applying the system there is a preventive maintenance in addition to remedial maintenance, so the hospital signed a contract with a company that specializes in the subject.

• Procurement and storesBefore applying quality management system there was no centralized purchasing or procurement follow up process, where each service you purchase alone without any kind of proceeding, either after the application of the quality management system of the hospital has become a centralized process and purchase made through procurement Committee. On the other hand, either with regard to the stores there was no inventory control of materials and supplies so that there were no official inventories, as well as to abide by the conditions of storage of materials, either after applying quality management system warehouse supervisors became more committed to help storage conditions and adjust to the movements and the quantities of materials in warehouses. According to the head of the procurement Committee, the new system of procurement and stores has led to a significant reduction in hospital costs, for example monthly loss check hospital cafeteria was an estimated 500 JD, now became the same cafeteria monthly profits by 400-500 JD.
• Lab
  Before applying quality management system limited the role of the laboratory work in lab tests, but after applying quality management system of the laboratory became an active role in improving hospital performance especially in medical matters related to the laboratory, for example sampling manual was developed and handled where this brochure was distributed to all medical services and hospital departments. As a result of documented specimens rejected by the lab and participation in workshops, laboratory medical meetings relevant to its work has reduced the number of samples rejected 25 samples/month for the months of April to July to become 8 samples per month for the months of August and September.
• Infection control
  Before applying quality management system there was no work to set and pursue things infection in the hospital, but is now a hospital infection control Committee to follow up all matters relating to infection and tuned for example infection control Committee has prepared a plan to collect samples of medical departments to ensure cleanliness of the internal working environment in the hospital and, on the other hand, the Committee has prepared another plan to examine drinking water and ensure their validity, and another plan to follow the annual staff tests and vaccinations.
• Human resources system
  "We didn't have the personnel system like this before," said the head of the personnel department at the hospital, adding that "our personnel system became more organized than before, so we can know the status of each employee and anything about him through his file, and we can figure out the required training for hospital staff through formal evaluations carried out in the hospital."